Privacy Policy

Introduction

At Artavia Print Mart, a subsidiary of Artavia Advertising Agency, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website and use our services.

Information We Collect

  • Personal Information: We collect personal information such as your name, email address, shipping address, and payment details when you make a purchase or register on our site.
  • Usage Data: We collect information about how you interact with our website, including your IP address, browser type, and pages visited.

How We Use Your Information

  • Order Processing: To process and fulfil your orders, including shipping and payment processing.
  • Communication: To communicate with you about your orders, provide customer support, and send promotional materials.
  • Improvement: To improve our website, services, and customer experience based on your feedback and usage patterns.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your data is stored on secure servers, and all payment transactions are encrypted.

Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties except as necessary to fulfil your orders and comply with the law.

Cookies

Our website uses cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, but this may affect the functionality of our site.

Your Consent

By using our website, you consent to our Privacy Policy.

Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page.

Contact Us

If you have any questions about our Privacy Policy, please contact us at support@artaviaprintmart.com.


Terms and Conditions

Introduction

Welcome to Artavia Print Mart, a subsidiary of Artavia Advertising Agency. By using our website and services, you agree to comply with and be bound by the following terms and conditions.

Use of the Website

  • Eligibility: You must be at least 18 years old to use our website and services.
  • Account Security: You are responsible for maintaining the confidentiality of your account information and password.

Orders and Payments

  • Order Acceptance: All orders are subject to acceptance by Artavia Print Mart. We reserve the right to refuse or cancel any order.
  • Pricing: All prices are listed in USD and are subject to change without notice.
  • Payment: We accept various forms of payment, including credit cards and PayPal. Payment must be made in full before shipping.

Shipping and Delivery

  • Global Delivery: We offer worldwide shipping. Delivery times may vary depending on the destination.
  • Shipping Fees: Shipping fees are calculated based on the shipping destination and the size/weight of the order.

Returns and Refunds

  • Return Policy: We accept returns within 30 days of delivery. Items must be unused and in their original condition.
  • Refunds: Refunds will be processed within 7 days of receiving the returned items. Shipping fees are non-refundable.

Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Artavia Print Mart and protected by intellectual property laws. You may not use our content without our express written permission.

Limitation of Liability

Artavia Print Mart is not liable for any indirect, incidental, or consequential damages arising from the use of our website or services.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of [Your Jurisdiction].

Changes to Terms and Conditions

We reserve the right to modify these terms and conditions at any time. Any changes will be posted on this page.

Contact Us

If you have any questions about our Terms and Conditions, please contact us at support@artaviaprintmart.com.


Shipping Policy

Shipping Destinations

Artavia Print Mart offers global shipping. We deliver to most countries worldwide.

Shipping Methods and Delivery Times

  • Standard Shipping: Delivery within 5-7 business days.
  • Express Shipping: Delivery within 2-3 business days.

Shipping Fees

Shipping fees are calculated based on the destination and the size/weight of the order. The total shipping cost will be displayed at checkout.

Order Processing Time

Orders are processed within 2-3 business days. You will receive a confirmation email once your order has been shipped.

Tracking Orders

Once your order is shipped, you will receive a tracking number via email. You can track your order on our website or the carrier’s website.

Customs and Duties

International orders may be subject to customs duties and taxes. These charges are the responsibility of the recipient.

Lost or Damaged Packages

If your package is lost or damaged during transit, please contact us immediately at support@artaviaprintmart.com. We will work with the carrier to resolve the issue.


Return and Refund Policy

Return Policy

We accept returns within 30 days of delivery. To be eligible for a return, items must be unused and in their original condition.

Return Process

  1. Contact our customer service at support@artaviaprintmart.com to initiate a return.
  2. Ship the items to the address provided by our customer service.
  3. Include your order number and reason for return in the package.

Refund Policy

Refunds will be processed within 7 days of receiving the returned items. Refunds will be issued to the original payment method. Shipping fees are non-refundable.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.

Non-Returnable Items

Custom orders and personalized items are not eligible for return unless they are defective or damaged.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us at support@artaviaprintmart.com.